inventory control leads to happier customers

As 2017 progresses, and retailers are confronted with the uncertainties of the border tax and an ever-shrinking labor market, staying on top of inventory is still a guaranteed way to keep customers happy.

I read recently that one of the major turn-offs for shoppers is when they have spent time online choosing a product, especially if the product requires them to spend time choosing variables, such as a piece of furniture which has fabric, finishes and sizes to consider, only to find when their purchase is added to the cart (or later) the product is not available.

Most of these companies use some type of inventory management system to track products that are in stock, sold out or coming soon, yet accurately representing inventory is still one of the most difficult areas for retailers to stay on top of.

The one size fits all approach offered by many of the inventory control products available still leaves enough friction in the process of managing stock to turn customers away.

xocbox works with many different types of retailers, and we see that all have unique business scenarios that make managing their inventory unique. We work with retailers, suppliers and manufacturers and see the supply chain from both ends of the puzzle. Whether you choose EDI, assistance with supplier feeds or are a manufacturer looking to expand your selling outlets, talk to xocbox to see how we can help you fulfill orders and keep your customers happy.


does your store need automation?

cloud computing sofwareWith the amazing speed of delivery and array of products offered by Amazon, and the recent acquisition of Jet.com by Walmart, it is no wonder that we are getting more and more inquiries from small and medium sized retailers about store automation. The bar has definitely been raised on customer expectations in the online shopping world by the leading retailers.

xocbox provides solutions to Woocommerce and Yahoo (Aabaco) stores to automate many processes allowing owners to have products and prices be dynamically updated, and have orders pass through to suppliers for fulfillment.

We recently worked with a Yahoo store owner who requested that we automate as many of the processes in his stores as possible, so we did! Working with his suppliers, the resulting stores we have designed are practically “no touch” stores, as xocbox has eliminated much of the manual work normally required to process orders.

Orders that come in to the Yahoo store pass through to the supplier to be fulfilled via drop ship EDI, and shipping details and tracking notifications are then sent to the customers.

We have set up the process to check inventory, and automatically update complex products which vary not only by size and color, but also have option level pricing. The xocbox system also includes fraud checks, and customer risk assessment and if an order passes all checks, it can be sent directly to the supplier. Alternatively, the store owner can review an order, and approve it via a checkbox in the xocbox backend system before passing it on to the supplier for fulfillment.

If you are interested in learning more about EDI, drop ship or automating other processes in your store, call us today at 858-752-3803, or email info@xocbox.com.


meet xocbox and aabaco at IRCE, june 7, 2016 in chicago

The Aabaco Small Business Roadshow will be held in Chicago on June 7, 2016 at the Hyatt Regency McCormick Place and xocbox is excited to be taking part in one of the panel discussions covering back office processes.

xocbox has been working on some innovative solutions for Aabaco merchants such as our drag and drop tool for section pages, EDI solutions and managing multi-stores.

We will be available at the Aabaco Small Business Conference throughout the day to answer questions and discuss your store, and during June 8 and 9 at IRCE.

If you are an Aabaco / Yahoo merchant, why not stop by and see how xocbox can help, or contact us now to set up an appointment.


drag and drop tools for aabaco (previously yahoo) merchant stores

hats

While the changes have been taking place at Yahoo to transition merchant stores to the new platform, Aabaco, xocbox has been working on new drag and drop tools to make arranging your products and section pages a breeze.

One of the difficult things about setting up your online store is trying to visualize how products will look on a page once you publish them next to the other products already listed.

Creating section pages can also be challenging once you’ve listed products in a certain category or brand.

New drag and drop tools from xocbox allow you the freedom to choose colors, and products and place them where you would like them to appear on your store page or section page. Products can also be listed on multiple section pages.

This great addition to the xocbox toolset not only provides a practical solution to creating pages and sections within you store, it is also great fun to use!

Contact xocbox to learn more about section page features, and drag and drop tools.


stop displaying out of stock items in your yahoo store

out of stock items
 
If there is one thing that is driving shoppers crazy it is displaying products in your store that you don’t have available. Whether it says, Sold Out, Not in Stock or Out of Stock – they don’t want to see it.

If you display a product on your Category or Section page, and the shopper clicks through to the item description only to find it’s not available, they will soon move on to another website for a more satisfying shopping experience.

Even if you show products on your Category and Section pages as Out of Stock, or Sold Out, it soon looks as though you don’t have anything that is available. We all know how hard it is to keep up with updating your website with fast moving, in demand products at the holidays, but to a shopper it might even look as though you are going out of business!

xocbox has the answer for Yahoo merchants who don’t have the time or resources to keep up with the time consuming process of marking products in and out of stock. With xocbox, once your item count goes to zero, the product changes to not orderable in your Yahoo catalog manager.

No manual changes for each item!

Contact xocbox to learn more about this feature.


keep the ecommerce platform – change the backend

cloud computing sofwareRecently we have been talking to several ecommerce merchants who have been considering switching their online store to a platform that offers more services, and is less expensive.

The big question they ask is, “how difficult would that be?”.

The simple answer is that migrating products to a new platform is something that can be done.
 
However, changing platforms is not something that should be taken lightly. Most people considering this have had their store for several years or longer, and it is easy to believe that by changing your platform you will receive immediate benefit, that is, sell more products.

Selling more products is definitely not guaranteed, and if you don’t pay special attention to the many details involved (such as, SEO, marketing, 301 redirects to name just a few), you could find yourself selling less.

If you are a mid to large-scale online retailer, you have probably found that as your business has expanded, so too has the complexity of managing all your backend functions.

Many of the functions that are needed to keep your products up to date, and to track orders often evolve into manual processes that take an extraordinary amount of time for you and your staff.

xocbox can work with you to take a look at your store backend processes and find solutions to problems that are taking you away from spending time with your customers.

We specialize in working with Yahoo merchants, and Woocommerce stores, but can offer advice on all types of integration problems regardless of the ecommerce platform.

Please call us for a free consultation at 858-752-3803, or click the contact button below.


managing inventory in your online store

inventory monitoring software
 
It’s that time of year again, new shipments are arriving daily, storage space is getting smaller, and there’s a buzz in the air anticipating the arrival of the holiday shopping season which has already started with the Back to School products.

eMarketer forecasts that holiday sales in the US will grow by 5.7% in 2015, the biggest increase since 2011, and while this is great news for retailers both on and offline, it does present some challenges.

How do you manage inventory so that you have enough of the popular products that are flying off the shelves, and don’t order more products that include those that have sold only a few items?

xocbox can help you. Our inventory monitoring and out of stock widget in your online store mean that you always know when products are running low or sold out, helping you to decide when to place orders to replenish your stock.

We will work with you to provide the level of automation that is right for your store. Whether you want supplier feeds to your store, or want to automate the whole process right through to sending orders to your drop ship suppliers, xocbox systems will save you and your staff time during the busy shopping season.

If you have more than one store, no problem – let xocbox track sales in all your stores.

For more information on how to take control of the inventory in your Yahoo or Woocommerce store before the holiday season, call us at 858-752-3803, or click the contact button below.


easily update yahoo store options

adding options in xocbox
 
 
One of the benefits the xocbox product manager offers is the ability to add and edit product options and variations in your Yahoo store.

If you have products, such as apparel and shoes, and currently offer every color as a separate product, xocbox offers a simple way to add color and size options.

This greatly reduces data entry as you enter the style and description once, and then add the variations through a pop-up screen – one for sizes, and one for colors.

So if you have a sweater that is offered in 8 colors, instead of creating 8 different products you simply create one in xocbox.

You can save even more time if you have a brand that offers styles in the same size format by creating a size template that you can re-use.

Each size and color variation is then created as a unique product with its own SKU that you can publish to your store or stores.

If you would like to learn more about managing color and size options, contact xocbox.

Xocbox product manager offers semi-customizable screens that can also be adapted to suit your business.

Call us at 858-752-3803 to discuss your store, or select the contact button below for more information.


quickly update prices in your yahoo store

xocbox price manager
 
 

As the holiday season approaches, many stores find it difficult to keep up with the changes needed to keep product prices up-to-date, especially across multiple stores.

The xocbox Price Manager enables you to quickly mark down merchandise, or change prices for a brand or manufacturer, always keeping your holiday merchandise priced where you want it to be.

If you have more than one Yahoo store, and sell some of the same merchandise on several stores, xocbox can cut down the time it takes to change prices across all of your stores.

The xocbox price manager allows you to edit prices from one screen, and publish the changes to your Yahoo store(s) without the need to log into multiple sites and systems. This can save you and your staff hours of time and eliminates the need to repeat a single process across all of your stores.

The Price Manager is just one of the ways xocbox can help Yahoo merchants manage their product data.

If you would like more information about the xocbox Price Manager and integration with your Yahoo store, contact us for more details.