inventory control leads to happier customers

As 2017 progresses, and retailers are confronted with the uncertainties of the border tax and an ever-shrinking labor market, staying on top of inventory is still a guaranteed way to keep customers happy.

I read recently that one of the major turn-offs for shoppers is when they have spent time online choosing a product, especially if the product requires them to spend time choosing variables, such as a piece of furniture which has fabric, finishes and sizes to consider, only to find when their purchase is added to the cart (or later) the product is not available.

Most of these companies use some type of inventory management system to track products that are in stock, sold out or coming soon, yet accurately representing inventory is still one of the most difficult areas for retailers to stay on top of.

The one size fits all approach offered by many of the inventory control products available still leaves enough friction in the process of managing stock to turn customers away.

xocbox works with many different types of retailers, and we see that all have unique business scenarios that make managing their inventory unique. We work with retailers, suppliers and manufacturers and see the supply chain from both ends of the puzzle. Whether you choose EDI, assistance with supplier feeds or are a manufacturer looking to expand your selling outlets, talk to xocbox to see how we can help you fulfill orders and keep your customers happy.


are etailers leaving money on the table?

dollar signsI was recently asked a question about common issues that we see that are causing small and medium-sized etailers to leave money on the table in their online retail stores.

Of course, no-one would be doing this on purpose, but sometimes opportunities can be missed because they are not immediately apparent.

One thing we have seen is that merchants are missing opportunities to keep shoppers on their site by not optimizing their home page or landing pages.

The first thing a shopper should see is the most attractive merchandise and the best offers. This could be products that are well priced or popular for other reasons – such as Back to School products.

For example, if you sell apparel that has price variations according not only to size, but also color, your home page can show an attractive or seasonal color with the price below, and also show a price and label for the less expensive color.

By showing the lower price alongside the more expensive price of the product shown in the image, the shopper is drawn to the product.  Even if they eventually buy the higher priced product, the lower price on the home page attracts their attention.

Another example would be making sure that bestsellers are visible above the fold on the website and out of stock items are pushed to the bottom or removed.

This is something that can be updated on a regular basis, or automated in response to events and triggers, such as a product going out of stock.

xocbox can help with automation and placing of products on landing and section pages – contact us for details.

 


supply chain for small to medium sized business

shirts
 
 
Supply chain is again one of the hot topics and is predicted to be one of the biggest areas of investment in technology for retailers during 2016.

In fact, the scramble to get ahead by retailers can be seen in the recruitment of new faces to manage the supply chain operation in companies such as Target and Wayfair.

Target announced that they had hired Amazon veteran Arthur Valdez as executive VP and Chief Supply Chain and Logistics officer, while home furnishings etailer, Wayfair LLC, hired Staples veteran, Sharif Sleiman, to lead its supply chain operations (Sleiman has also held managerial positions at Groupon, eBay and Oracle).

At the last ProMat Supply Chain Management show the focus was on supply chain management software, with an emphasis on systems integration, and the ability to fulfill increasingly complex orders.

Many businesses (including some large companies) still rely heavily on manual processes, and according to a report from Supply Chain Insights, managing procurement and supplier relations is still one of the most time consuming tasks they undertake.

Why is supply chain so important to the retailing giants, and how can small and midsized companies compete?

Software integration is integral to an organization’s success. If all the processes required to carry out your business don’t “talk to each other” then a person will have to step in to connect everything together.

A growing number of smaller businesses is now realizing that the investment in technology to solve these problems can greatly improve existing processes, and save valuable time and dollars.

xocbox can help

xocbox offers semi-custom automation solutions for small to mid-sized businesses and has provided EDI solutions to allow communication with suppliers and the electronic placing of website orders for fulfillment, inventory management, and can provide integration with third party products.

A recent project working for a small manufacturer of custom products, allowed orders to be placed via multiple ecommerce platforms and processed through the xocbox management system, and a work-order was then produced from the system to be passed on to the shop floor to make the product.

Previously the work orders had been generated manually, and as the products usually involved more than one trade to complete, had to be generated multiple times by hand. This new process has saved many hours of administrative time, and reduced errors (and frustration).

If you are considering automating a process in your business and are not sure where to begin, contact xocbox to discuss how we may help.


stop displaying out of stock items in your yahoo store

out of stock items
 
If there is one thing that is driving shoppers crazy it is displaying products in your store that you don’t have available. Whether it says, Sold Out, Not in Stock or Out of Stock – they don’t want to see it.

If you display a product on your Category or Section page, and the shopper clicks through to the item description only to find it’s not available, they will soon move on to another website for a more satisfying shopping experience.

Even if you show products on your Category and Section pages as Out of Stock, or Sold Out, it soon looks as though you don’t have anything that is available. We all know how hard it is to keep up with updating your website with fast moving, in demand products at the holidays, but to a shopper it might even look as though you are going out of business!

xocbox has the answer for Yahoo merchants who don’t have the time or resources to keep up with the time consuming process of marking products in and out of stock. With xocbox, once your item count goes to zero, the product changes to not orderable in your Yahoo catalog manager.

No manual changes for each item!

Contact xocbox to learn more about this feature.