inventory control leads to happier customers

As 2017 progresses, and retailers are confronted with the uncertainties of the border tax and an ever-shrinking labor market, staying on top of inventory is still a guaranteed way to keep customers happy.

I read recently that one of the major turn-offs for shoppers is when they have spent time online choosing a product, especially if the product requires them to spend time choosing variables, such as a piece of furniture which has fabric, finishes and sizes to consider, only to find when their purchase is added to the cart (or later) the product is not available.

Most of these companies use some type of inventory management system to track products that are in stock, sold out or coming soon, yet accurately representing inventory is still one of the most difficult areas for retailers to stay on top of.

The one size fits all approach offered by many of the inventory control products available still leaves enough friction in the process of managing stock to turn customers away.

xocbox works with many different types of retailers, and we see that all have unique business scenarios that make managing their inventory unique. We work with retailers, suppliers and manufacturers and see the supply chain from both ends of the puzzle. Whether you choose EDI, assistance with supplier feeds or are a manufacturer looking to expand your selling outlets, talk to xocbox to see how we can help you fulfill orders and keep your customers happy.

does your store need automation?

cloud computing sofwareWith the amazing speed of delivery and array of products offered by Amazon, and the recent acquisition of Jet.com by Walmart, it is no wonder that we are getting more and more inquiries from small and medium sized retailers about store automation. The bar has definitely been raised on customer expectations in the online shopping world by the leading retailers.

xocbox provides solutions to Woocommerce and Yahoo (Aabaco) stores to automate many processes allowing owners to have products and prices be dynamically updated, and have orders pass through to suppliers for fulfillment.

We recently worked with a Yahoo store owner who requested that we automate as many of the processes in his stores as possible, so we did! Working with his suppliers, the resulting stores we have designed are practically “no touch” stores, as xocbox has eliminated much of the manual work normally required to process orders.

Orders that come in to the Yahoo store pass through to the supplier to be fulfilled via drop ship EDI, and shipping details and tracking notifications are then sent to the customers.

We have set up the process to check inventory, and automatically update complex products which vary not only by size and color, but also have option level pricing. The xocbox system also includes fraud checks, and customer risk assessment and if an order passes all checks, it can be sent directly to the supplier. Alternatively, the store owner can review an order, and approve it via a checkbox in the xocbox backend system before passing it on to the supplier for fulfillment.

If you are interested in learning more about EDI, drop ship or automating other processes in your store, call us today at 858-752-3803, or email info@xocbox.com.

xocbox offers Ingram Books EDI compliant solution

sell ebooks and print books onlinexocbox.com now offers a fully integrated EDI solution for publishers working with Ingram Books.

Working with a publisher who offered ebooks on their own Woocommerce website, and also sold print books through Amazon and Barnes & Noble, xocbox has now enabled them to sell print books directly from their own website through their partnership with Ingram Books.

The Ingram EDI compliant solution offered by xocbox.com means that the publisher can now offer their customers  a choice of purchasing an ebook, a print book or a bundle of ebook and print.

The system is managed through the xocbox product manager where all book details, such as ISBNs, retail price, sales price, author information, publish date and book covers can be organized and pushed through to the Woocommerce website.

xocbox makes managing data an easy process, with user friendly screens and drop-downs.  The variations screen lets you choose the medium for the book you are selling.

 

xocbox option screen

 

 

When a customer buys a print book, the order is passed through the xocbox middleware to Ingram and processed for delivery to the customer.

xocbox manages the data ensuring that all transactions comply with Ingram’s EDI guidelines.

Ebooks are fulfilled by the publisher in the normal way, and Ingram drop ships the print books.

Contact xocbox for more information about EDI and Ingram Books, and integration with your website.

keep the ecommerce platform – change the backend

cloud computing sofwareRecently we have been talking to several ecommerce merchants who have been considering switching their online store to a platform that offers more services, and is less expensive.

The big question they ask is, “how difficult would that be?”.

The simple answer is that migrating products to a new platform is something that can be done.
 
However, changing platforms is not something that should be taken lightly. Most people considering this have had their store for several years or longer, and it is easy to believe that by changing your platform you will receive immediate benefit, that is, sell more products.

Selling more products is definitely not guaranteed, and if you don’t pay special attention to the many details involved (such as, SEO, marketing, 301 redirects to name just a few), you could find yourself selling less.

If you are a mid to large-scale online retailer, you have probably found that as your business has expanded, so too has the complexity of managing all your backend functions.

Many of the functions that are needed to keep your products up to date, and to track orders often evolve into manual processes that take an extraordinary amount of time for you and your staff.

xocbox can work with you to take a look at your store backend processes and find solutions to problems that are taking you away from spending time with your customers.

We specialize in working with Yahoo merchants, and Woocommerce stores, but can offer advice on all types of integration problems regardless of the ecommerce platform.

Please call us for a free consultation at 858-752-3803, or click the contact button below.

EDI and Woocommerce

fulfillment center
 
xocbox offers a fully integrated EDI solution for Woocommerce stores at an affordable price point, and we have been receiving increased interest in EDI and automation of business processes during the first half of 2015.

Whether you are sending or receiving orders, working directly with a fulfillment center or warehouse, or simply need EDI to work with the stringent requirements of a major retailer, xocbox can help you.

Woocommerce is an ecommerce platform that offers flexibility to store owners and web designers alike, and the ability to offer EDI compliant transaction documents with our integrated EDI solution can speed up business processes, and greatly improve efficiency.

If ASN 856, PO 850 and ASCII or X.12 are driving you crazy, contact xobox for more details about EDI and integration solutions for your Woocommerce store.