Order Tracking

Creating Trust through Transparency with Online Sales

As more people have shopped online during 2020 than at any other time, consumers’ trust in online retailers has become more important than ever.  However, if a retailer fails to recognize the widening gap between customer expectations and the service and product they deliver, this can lead to disappointed customers, who will ultimately shop somewhere else.

Research has shown that there have been more online shoppers due to the pandemic during 2020 with a growing number of e-tailers to choose from, however the quality of service has varied greatly among retailers.

Some of the problems consumers have encountered include late or non-delivery,  purchasing a product that is available during the online shopping process only to find it is unavailable at the checkout, and difficult or impossible follow-up with the merchant after delivery or tracking down a product that has not been delivered.

The reliance on online shopping is expected to continue and increase during 2021, placing more pressure on supply chain, inventory management and customer support and retailers will be required to take ownership of the end-to-end customer experience.  Once a customer gains trust in an online brand and the service and products they offer, they will not only shop at that store again, but happily refer the retailer to friends and family.

Implementing tools to manage operational complexities and improve customer communications in order to provide a transparent transaction from the buy button right through to product delivery is sure to set the savvy retailer apart from the competition.

Retailers who are looking at ways to improve upon their customer support and product delivery service levels of 2020 are sure to be the winners in 2021.

xocbox provices retailers with the tools to manage their online and retail operations, including order and inventory management, and customer communication tools.  Contact xocbox to learn more.

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xocbox automates orders to Quickbooks

If you are lucky enough to have increased your online sales during the pandemic, you have probably discovered that the downside of more orders is more paperwork in the form of customer sales and returns, supply orders, inventory tracking and customer support.

xocbox is working with customers to automate their accounting processes as orders are received from their websites.  Eliminating data entry between systems not only saves time but is often a more accurate way of tying accounting processes together, enabling staff to spend time on customer facing issues and marketing.

Quickbooks documents such as Customer Sales Receipts, Invoices, Vendor POs, Bills and Inventory are easily managed with the xocbox Quickbooks integration tool which works seamlessly with your online store.

If you are struggling to keep up with Quickbooks data entry generated by sales from your website,  contact xocbox and learn how we can help.

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Extract Shipment Tracking Numbers from Multiple Dropship Suppliers

xocbox works with many retailers who rely on email to collect data from their suppliers and shipping providers, and all love the ease and simplicity of working with emails.  Emails offer infinite flexibility for the sender, but trying to extract uniform information from multiple providers is not as easy for the recipient.

One example of how xocbox is helping its customers is where an ecommerce store selling dropship products switched from using their own shipper to those of their suppliers, and asked for our help.

The retailer was receiving hundreds of emails throughout the day from all their suppliers’ shipping carriers, but the information varied from shipper to shipper making it difficult for the retailer to tie the tracking number to the order, as most of the notifications did not reference the order number, the main point of reference for the retailer.

xocbox was able to parse the information from the various emails and match the customer name to the order eliminating the need for an employee to go through every email and manually match it to the order.

xocbox can now parse data from incoming emails and, based on your requirements, process the data to integrate with other systems or applications that you work with in order to carry out specific tasks, thus eliminating hours of data entry.

If you love working with emails, but wish they could do just a little more without your help, contact xocbox today.  Call 858-752-3803 or email info@xocbox.com.

 

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