Posts Taged yahoo-store

Creating Trust through Transparency with Online Sales

As more people have shopped online during 2020 than at any other time, consumers’ trust in online retailers has become more important than ever.  However, if a retailer fails to recognize the widening gap between customer expectations and the service and product they deliver, this can lead to disappointed customers, who will ultimately shop somewhere else.

Research has shown that there have been more online shoppers due to the pandemic during 2020 with a growing number of e-tailers to choose from, however the quality of service has varied greatly among retailers.

Some of the problems consumers have encountered include late or non-delivery,  purchasing a product that is available during the online shopping process only to find it is unavailable at the checkout, and difficult or impossible follow-up with the merchant after delivery or tracking down a product that has not been delivered.

The reliance on online shopping is expected to continue and increase during 2021, placing more pressure on supply chain, inventory management and customer support and retailers will be required to take ownership of the end-to-end customer experience.  Once a customer gains trust in an online brand and the service and products they offer, they will not only shop at that store again, but happily refer the retailer to friends and family.

Implementing tools to manage operational complexities and improve customer communications in order to provide a transparent transaction from the buy button right through to product delivery is sure to set the savvy retailer apart from the competition.

Retailers who are looking at ways to improve upon their customer support and product delivery service levels of 2020 are sure to be the winners in 2021.

xocbox provices retailers with the tools to manage their online and retail operations, including order and inventory management, and customer communication tools.  Contact xocbox to learn more.

online shopping multi-channel
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EDI for Yahoo Stores Eliminates Data Entry

As ecommerce stores try to compete with Amazon and Walmart, they continue to seek ways to not only speed up the process from the time the customer places an order to actually receiving the product at their door, but also try to cut their own costs and become more efficient.

These two scenarios present a challenge because at first glance it appears that it is difficult to present the customer with a more efficient process from purchase right through to delivery, and lower administrative costs at the same time.

Yet xocbox has helped Yahoo Store Merchants do this by offering an EDI solution which enables them to eliminate some manual tasks, and frees up employees’ time so they can work on higher value projects.

Unlike some of the web-EDI solutions offered to online stores, the EDI solution that xocbox offers Yahoo stores is a fully integrated product which means that you do not have to re-key data into a third party product in order to pass the data on to the EDI trading partner.

A great benefit to Yahoo merchants is that this has allowed them to trade with suppliers who will only sell to them if they use EDI, enabling them to offer a much greater selection of products, and increase their sales revenue.

xocbox provided the back-end system required to achieve this, and worked with their suppliers to ensure that transactions were processed correctly. Once all testing was complete, they were up and running with a new supplier. No additional staff or training was required by the store to do this, and they were able to introduce a new line of products to their store.

With xocbox EDI Yahoo stores are able to manage their orders, and also product onboarding and inventory.

By transacting with your partners electronically you can save time, offer a greater range of products, and free up time to do other valuable tasks within your business.

If this sounds like something that would work for your store, learn more about the Benefits of xocbox EDI products here, or call xocbox at 858-752-3803.

For those looking to automate just about everything – from product onboarding, taking orders, and shipping products – read about the xocbox No Touch Store, where you literally don’t have to touch a thing.

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Meet xocbox and Aabaco at IRCE, June 7, 2016 in Chicago

The Aabaco Small Business Roadshow will be held in Chicago on June 7, 2016 at the Hyatt Regency McCormick Place and xocbox is excited to be taking part in one of the panel discussions covering back office processes.

xocbox has been working on some innovative solutions for Aabaco merchants such as our drag and drop tool for section pages, EDI solutions and managing multi-stores.

We will be available at the Aabaco Small Business Conference throughout the day to answer questions and discuss your store, and during June 8 and 9 at IRCE.

If you are an Aabaco / Yahoo merchant, why not stop by and see how xocbox can help, or contact us now to set up an appointment.

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Drag and Drop Tools for Aabaco / Yahoo Merchant Stores

hats

 
While the changes have been taking place at Yahoo to transition merchant stores to the new platform, Aabaco, xocbox has been working on new drag and drop tools to make arranging your products and section pages a breeze.

One of the difficult things about setting up your online store is trying to visualize how products will look on a page once you publish them next to the other products already listed.

Creating section pages can also be challenging once you’ve listed products in a certain category or brand.

New drag and drop tools from xocbox allow you the freedom to choose colors, and products and place them where you would like them to appear on your store page or section page. Products can also be listed on multiple section pages.

This great addition to the xocbox toolset not only provides a practical solution to creating pages and sections within you store, it is also great fun to use!

Contact xocbox to learn more about section page features, and drag and drop tools.

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Stop Displaying Out of Stock Items in Your Yahoo Store

out of stock items
 

If there is one thing that is driving shoppers crazy it is displaying products in your store that you don’t have available. Whether it says, Sold Out, Not in Stock or Out of Stock – they don’t want to see it.

If you display a product on your Category or Section page, and the shopper clicks through to the item description only to find it’s not available, they will soon move on to another website for a more satisfying shopping experience.

Even if you show products on your Category and Section pages as Out of Stock, or Sold Out, it soon looks as though you don’t have anything that is available. We all know how hard it is to keep up with updating your website with fast moving, in demand products at the holidays, but to a shopper it might even look as though you are going out of business!

xocbox has the answer for Yahoo merchants who don’t have the time or resources to keep up with the time consuming process of marking products in and out of stock. With xocbox, once your item count goes to zero, the product changes to not orderable in your Yahoo catalog manager.

No manual changes for each item!

Contact xocbox to learn more about this feature.

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Easily Update Yahoo Store Options

adding options in xocbox
 
 
One of the benefits the xocbox product manager offers is the ability to add and edit product options and variations in your Yahoo store.

If you have products, such as apparel and shoes, and currently offer every color as a separate product, xocbox offers a simple way to add color and size options.

This greatly reduces data entry as you enter the style and description once, and then add the variations through a pop-up screen – one for sizes, and one for colors.

So if you have a sweater that is offered in 8 colors, instead of creating 8 different products you simply create one in xocbox.

You can save even more time if you have a brand that offers styles in the same size format by creating a size template that you can re-use.

Each size and color variation is then created as a unique product with its own SKU that you can publish to your store or stores.

If you would like to learn more about managing color and size options, contact xocbox.

Xocbox product manager offers semi-customizable screens that can also be adapted to suit your business.

Call us at 858-752-3803 to discuss your store, or select the contact button below for more information.

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